Contact
Return Address
Please visit our RETURNS PAGE for further details or to initiate a return.
Outlier Returns
125 Castle Road
Secaucus, NJ 07094
USA
Studio
OUTLIER
87 Richardson St. 2nd Floor
STE 201
Brooklyn, NY 11211
USA
Information
A new materialism in clothing. Sometimes experimental, usually durable, always for a reason.
Outlier was founded by Abe Burmeister and Tyler Clemens in 2008 and is based in New York City.
Returns
We want you to try on and test our clothes freely without stress or worry. All items purchased on our site, unless clearly noted otherwise, can be returned for any reason for up to 17 days after the date of delivery. Return shipping in the US is free, return shipping internationally, unfortunately, is not. Just make sure the items are clean! We reserve the right to reject returns that smell or are otherwise unsanitary.
Please visit our RETURNS PAGE for further details or to initiate a return.
Items with “Final Sale” in their name or description can not be returned or refunded.
Items received in WTF Packs can not be returned or refunded.
We use a third-party service called Loop Returns to help process our returns. You can use it to exchange for any in-stock product or return for a refund.
I'M AN INTERNATIONAL CUSTOMER, HOW DO I MAKE A RETURN OR EXCHANGE?
For international returns please visit our RETURNS PAGE to get started. Unfortunately we do not cover the initial shipping, return shipping or custom fees on international orders. You can send the return to:
Outlier Returns
125 Castle Road
Secaucus, NJ 07094
USA
HOW LONG DOES IT TAKE FOR ME TO GET A REFUND?
We aim to process all returns as swiftly as possible. The goal is always to process it the day we receive it, but at times it may take up to a week. Once your return and refund has been processed, you’ll receive an email notification confirming the refund. The money is taken from our account immediately, but it may take a few days for it show up on your credit card account. Each credit card company handles refunds differently so we can not give precise times on when you will get your money back. We'll give a refund for any returns up to 45 days from purchase.
CAN I DO A PARTIAL RETURN FOR ITEMS IN 3-PACKS OR PAIRINGS?
Yes, but you will only receive a partial refund.
Any price-savings from the 3-Pack or Pairing will be voided and the sum effect is that you will wind up paying the full, non-3-Pack/non-Pairing, price for each of the items that you keep.
You will be refunded for the difference between the original price paid and the full retail price of any items kept.
Shipping
We ship to the US, Canada, Europe, Australia and Japan all the time and our ecommerce system is set up to take orders from nearly anywhere in the world. Please note that we do not ship to PO boxes or APO/ DPO addresses.
Shipping via UPS Ground is $10 flat rate on all US domestic orders. Expedited shipping via FedEx for US orders is $15.
For international orders, shipping is $35 plus any applicable country-specific customs, duties, taxes and fees. International orders ship via DHL Express.
We ship Monday through Friday (with the exception of major holidays and disruptions) and we try to process all orders within one business day after receiving them, but we are a small company and in super busy times it may take slightly longer. We aim to get orders placed before 11:00am ET out the same day.
All packages are shipped from Secaucus, NJ.
For precise expected delivery times please check the carrier’s website, the deliveries originate in zip code 11251.
Email us for any additional shipping questions.
Customer Service
Customer service can be reached via emailing: OUTLIER@OUTLIER.NYC
Bulk Buy Eligible
HOW DOES THE BULK BUY WORK?
Only products clearly noted as "Bulk buy eligible" are eligible for the bulk buy pricing.
When five (5) or more bulk buy eligible products are being purchased within a single order the price of all eligible items is automatically reduced by 15% during checkout.
They don’t need to be the same product, you can mix and match! The key thing to remember is that only products labeled “Bulk buy eligible” count toward reaching the five item threshold and the price adjustment only applies towards bulk buy eligible products.
Returning or exchanging ANY products bought with a bulk buy eligible price reduction voids the ENTIRE price reduction. The amount refunded to you will be calculated based on the full non-bulk price of the items you keep.
Bulk buy eligible products can NOT, under any circumstances, be applied across multiple smaller orders.
We reserve the right to ban for life any customer who appears to be trying to gamify the system or otherwise use it in bad faith. We also reserve the right to ban for life any customer who asks us to apply bulk prices across multiple orders, the whole point of a bulk buy is to consolidate things into one order!
Retail
The best way to buy Outlier is always right here on this site.
Restocks
Restocks vary greatly from product to product. Core products tend to have major restock events every couple months, seasonal products once or twice a year. Experiments do not get restocked but if successful they might return as a regular product.
On any given product page you can sign up for restock notifications by clicking on the desired size/color and filling out the restock form that pops up.
Often the easiest and fastest way to find a sold out size or color is on the secondary market. We recommend visiting the r/OutlierMarket subreddit if you are interested.
Gift Certificates
We do not currently sell gift certificates due to issues with fraud, but do offer them on occasion. Outlier reserves the right to review, reverse and cancel any gift certificate transactions, particularly those deemed fraudulent or suspicious.
Repairs
We do not offer any warranty or repair guarantees but if you are having any issues with how our products are functioning please contact our customer service at OUTLIER@OUTLIER.NYC and we will do our best to figure out a solution.
Privacy Policy
Collecting Personal Information
When you visit our site, we collect information from you in order to contact you, fulfill your orders and conduct research to improve our site and services. We may also use the information you provide to follow up with you or contact you about products you have opted to be notified about. We do not sell, trade or give away your personal information unless in response to a valid subpoena. We do collect certain information through the use of “cookies,” which are small text files saved by your browser when you access our website. We may use long-term cookies to aggregate usage and web traffic routing and to customize and improve the experience with the site. We may use third party service providers for the purpose of support, outbound communication and marketing and these third party providers may place their own cookies on your browser. Such third party services may include for example, Google, Zendesk, Mailchimp and Meta. You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided above. Outlier reserves the right, at any time and without prior notice, to modify or replace any of the privacy policy. This privacy policy is effective as of May 24, 2018.
Website Security
All information is transmitted via an encrypted connection certified by PayPal. We begin to process your order upon Paypal’s authorization of the transaction.
Benefit Corporation
Outlier is a registered New York State B Corp.
Terms of Use and Legal Notices
Terms of Use
By using this website, you agree to the following terms and conditions of use (“Terms”). If you disagree with any of the Terms, you should immediately terminate use of this website. If you have any questions, please contact Outlier via OUTLIER@OUTLIER.NYC. Outlier, Inc. (“Outlier”) reserves the right to change these terms at any time.
Contents
“Outlier” is a registered trademark of Outlier Incorporated (registration numbers 3815696, 4894193). OUTLIER TAILORED PERFORMANCE and the Outlier Swan Logo are registered trademarks of Outlier. Unless otherwise indicated, all other marks appearing on this website are trademarks of Outlier. All website materials and creative works displayed on this website are the proprietary and copyrighted property of Outlier.
Claims of Copyright Infringement
If you believe that any material on this website infringes upon your intellectual property, or that any link on this website directs users to a website containing infringing material, please contact us via OUTLIER@OUTLIER.NYC. We will promptly investigate the matter and remove content where appropriate. Removal of such content shall not be construed as an admission of infringement.
Use by Children
Outlier does not sell products for purchase by children under 18 without parental consent. By using this website, you represent that you are at least 18 years old. Outlier is not responsible for any damages that may result from misrepresentation of age by a user of our website.
Product Information
Prices are displayed in U.S. Dollars and may be changed without notice. Products displayed on this website are generally available for purchase directly through this website.
Limitation of Liability
In no event shall Outlier or its officers, directors, shareholders or employees be liable for any direct, indirect, special or consequential damages, or any other damages of any kind, whether in an action in contract, tort (including negligence), or otherwise, arising out of or in any way connected to the use of this website. Outlier shall not be liable for any lost profits, lost opportunity, indirect, special incidental, punitive or consequential damages resulting from the use of this site. Outlier’s total liability to a user shall never exceed the amount that user has paid to Outlier for products purchased on this website.
Indemnification
User agrees to defend, indemnify and hold harmless Outlier, its employees, directors, contractors and agents from and against any third party claim, damages, costs and expenses (including attorneys’ fees), arising from or related to use of this website.
Linking to Outlier
User is granted a limited, nonexclusive right to link to this website, provided such link does not portray Outlier or any of its products or services in a misleading, derogatory or otherwise defamatory manner. This limited right may be revoked at any time. You may not use or utilize framing techniques to enclose any Outlier trademark, logo or other proprietary information. Outlier’s intellectual property may not be used in meta tags or any other “hidden text.” Outlier makes representation regarding, and accepts no responsibility for, the content of websites linking to this website. Outlier does not control the content of any other website linked from this website.
Severability, Merger and Non-Waiver
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. This document represents the entire agreement between the parties. Prior lax enforcement of any provision of the Terms shall not be construed as a waiver of that provision.
Applicable
Law The laws of the State of New York shall govern and construe these Terms, without giving effect to any conflict of laws provision to the contrary. User irrevocably consents to the venue of New York State Court, Kings County, or United States District Court for the Eastern District of New York.