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OUTLIER

Simple innovation and wild experimentation in clothing. Always with a material difference.

Outlier was founded by Abe Burmeister and Tyler Clemens in 2008 and based in New York City. Design direction by Willie Norris.


Contact

Shipping & Mailing Address:

Outlier
87 Richardson St. Suite 201
Brooklyn, NY 11211
USA

 

Email Us:

OUTLIER@OUTLIER.NYC


Retail

The best way to buy Outlier is always right here on this site.

Shipping

We ship to the US, Canada, Europe, Australia and Japan all the time and our ecommerce system is set up to take orders from nearly anywhere in the world. Please note that we do not ship to PO boxes or APO/ DPO addresses.

Shipping via UPS Ground is included on all US domestic orders.
Expedited shipping via UPS 2nd Day for US orders is $5.
Extra expedited shipping via UPS Next Day Air for US orders is priced dynamically based on address.

For international orders, shipping is $25 and ships via UPS Saver. Please also be aware that you may be charged additional customs fees, taxes, tariffs, duties and brokerage fees in the country of delivery. These fees vary widely by country and are your responsibility.

We ship Monday through Friday (with the exception of major holidays and disruptions) and we try to process all orders within one business day after receiving them, but we are a small company and in super busy times it may take slightly longer. We aim to get orders placed before 2pm ET out the same day.

All packages are shipped by UPS from Edison, NJ.

For precise expected UPS delivery times please check UPS’s website, the deliveries originate in zip code 11251.

Email us for any additional shipping questions.

Customer Service 

Customer service can be reached via emailing: OUTLIER@OUTLIER.NYC

Returns

We want you to try on and test our clothes freely without stress or worry. All items purchased on our site, unless clearly noted otherwise, can be returned for any reason for up to 45 days after purchase. Return shipping in the US is free, return shipping internationally, unfortunately, is not.

Please visit our RETURNS PAGE for further details or to initiate a return.

Restocks

Restocks vary greatly from product to product. Core products tend to have major restock events every couple months, seasonal products once or twice a year. Experiments do not get restocked but if successful they might return as a regular product.

Items generally are restocked Tuesday or Thursday at 1pm ET.

On any given product page you can sign up for restock notifications by clicking on the desired size/color and filling out the restock form that pops up.

Due to the present COVID-19 situation we are not currently restocking returns.

Often the easiest and fastest way to find a sold out size or color is on the secondary market. We recommend visiting the r/OutlierMarket subreddit if you are interested.

Gift Certificates 

We do not currently sell gift certificates due to issues with fraud, but do offer them on occasion. Outlier reserves the right to review, reverse and cancel any gift certificate transactions, particularly those deemed fraudulent or suspicious.

Repairs

We do not offer any warranty or repair guarantees but if you are having any issues with how our products are functioning please contact our customer service at OUTLIER@OUTLIER.NYC and we will do our best to figure out a solution.

Jobs

We are not currently hiring.

All positions are full time and on-site in NYC only unless otherwise noted.

Please email futurejobs@outlier.nyc for all inquires. Please include your resume and details of your qualifications. Applicants for design positions must submit digital portfolios as well. 

Legal

Terms of Use and Legal Notices

Terms of Use

By using this website, you agree to the following terms and conditions of use (“Terms”). If you disagree with any of the Terms, you should immediately terminate use of this website. If you have any questions, please contact Outlier via OUTLIER@OUTLIER.NYC. Outlier, Inc. (“Outlier”) reserves the right to change these terms at any time.

Contents

“Outlier” is a registered trademark of Outlier Incorporated (registration numbers 3815696, 4894193). OUTLIER TAILORED PERFORMANCE and the Outlier Swan Logo are registered trademarks of Outlier. Unless otherwise indicated, all other marks appearing on this website are trademarks of Outlier. All website materials and creative works displayed on this website are the proprietary and copyrighted property of Outlier.

Claims of Copyright Infringement

If you believe that any material on this website infringes upon your intellectual property, or that any link on this website directs users to a website containing infringing material, please contact us via OUTLIER@OUTLIER.NYC. We will promptly investigate the matter and remove content where appropriate. Removal of such content shall not be construed as an admission of infringement.

Use by Children

Outlier does not sell products for purchase by children under 18 without parental consent. By using this website, you represent that you are at least 18 years old. Outlier is not responsible for any damages that may result from misrepresentation of age by a user of our website.

Product Information

Prices are displayed in U.S. Dollars and may be changed without notice. Products displayed on this website are generally available for purchase directly through this website.

Limitation of Liability

In no event shall Outlier or its officers, directors, shareholders or employees be liable for any direct, indirect, special or consequential damages, or any other damages of any kind, whether in an action in contract, tort (including negligence), or otherwise, arising out of or in any way connected to the use of this website. Outlier shall not be liable for any lost profits, lost opportunity, indirect, special incidental, punitive or consequential damages resulting from the use of this site. Outlier’s total liability to a user shall never exceed the amount that user has paid to Outlier for products purchased on this website.

Indemnification

User agrees to defend, indemnify and hold harmless Outlier, its employees, directors, contractors and agents from and against any third party claim, damages, costs and expenses (including attorneys’ fees), arising from or related to use of this website.

Linking to Outlier

User is granted a limited, nonexclusive right to link to this website, provided such link does not portray Outlier or any of its products or services in a misleading, derogatory or otherwise defamatory manner. This limited right may be revoked at any time. You may not use or utilize framing techniques to enclose any Outlier trademark, logo or other proprietary information. Outlier’s intellectual property may not be used in meta tags or any other “hidden text.” Outlier makes representation regarding, and accepts no responsibility for, the content of websites linking to this website. Outlier does not control the content of any other website linked from this website.

Severability, Merger and Non-Waiver

If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. This document represents the entire agreement between the parties. Prior lax enforcement of any provision of the Terms shall not be construed as a waiver of that provision.

Applicable

Law The laws of the State of New York shall govern and construe these Terms, without giving effect to any conflict of laws provision to the contrary. User irrevocably consents to the venue of New York State Court, Kings County, or United States District Court for the Eastern District of New York.

Privacy Policy

Collecting Personal Information

When you visit our site, we collect information from you in order to contact you, fulfill your orders and conduct research to improve our site and services. We may also use the information you provide to follow up with you or contact you about products you have opted to be notified about. We do not sell, trade or give away your personal information unless in response to a valid subpoena. We do collect certain information through the use of “cookies,” which are small text files saved by your browser when you access our website. We may use long-term cookies to aggregate usage and web traffic routing and to customize and improve the experience with the site. We may use third party service providers for the purpose of support, outbound communication and marketing and these third party providers may place their own cookies on your browser. Such third party services may include, for example, Google Analytics, Zendesk, Mailchimp, Twitter and Facebook. You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided above. Outlier reserves the right, at any time and without prior notice, to modify or replace any of the privacy policy. This privacy policy is effective as of May 24, 2018.

Website Security

All information is transmitted via an encrypted connection certified by PayPal. We begin to process your order upon Paypal’s authorization of the transaction.

Service Details

For details on returns, repairs, exchanges and shipping please see the relevant sections above.

Benefit Corporation

Outlier is a registered New York State B Corp.