Return Policy Update: June 15th, 2020
New York City is in phase 1 of exiting the COVID-19 State of Emergency and we are now able to receive and process returns. Between the backlog and the added safety measures in place, we expect return processing will be significantly slower than ideal for a while. Please be patient with us, we are working hard to get back to speed!
Standard items purchased between January 27, 2020 and June 14th, 2020 will be eligible for returns until July 31st, 2020. Experiments purchased between February 27, 2020 and June 14th, 2020 will be eligible for returns until June 30th, 2020. Masks and items purchased using the "Final Sale - No Returns" code are not eligible for returns or refunds.
Items purchased from June 15th, 2020 onward will follow the Standard Return Policy as outlined below.
Standard Return Policy:
Masks are not returnable or refundable due to sanitary reasons.
We want you to try on and test our clothes freely without stress or worry. All items purchased on our site, unless clearly named “Experiment” or noted otherwise, can be returned for any reason for up to 45 days after purchase. Return shipping in the US is free, return shipping internationally unfortunately is not. Just make sure the items are clean! We reserve the right to reject returns that smell or are otherwise unsanitary.
Experimental items (all products where the name starts with “Experiment”) involve much higher risk and have a tighter return policy. All experimental items purchased on our site can be returned for up to 15 days after purchase and are subject to a $20 per product restocking/sightseeing fee. Return shipping in the US is still free.
Shipping & Mailing Address:
Brooklyn, NY 11211
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The best way to buy Outlier is always through our webshop.
The Zero Compromise Short OUTLIER.NYC/FREEWAYyoutu.be/v8BV8_0zBm8 - 6 days ago
Back in stock: A belt made from our custom Polyamour webbing combined with a 1” Cobra buckle/slide adjust.… twitter.com/i/web/status/1… - 7 days ago
The heavyweight champion of shorts. OG Cloth for that hardcore durable four-way stretch with doublewoven comfort. N… twitter.com/i/web/status/1… - 7 days ago
An experimental cowlnecked popover with a subtle pocket made in the lightweight and breezy, yet structured Ramielig… twitter.com/i/web/status/1… - 2 weeks ago
A pleated short that wears like air. A radical warp-knit weft-insertion construction technique creates a linen-poly… twitter.com/i/web/status/1… - 3 weeks ago
An experimental lightweight take on the classic shank jacket form. The Injected Linen fabric combines industrial wa… twitter.com/i/web/status/1… - 3 weeks ago
We want to build the future of clothing.
Clothing should be liberating. What you put on in the morning should never restrict what you do with your day. We make garments that evolve around the boundaries of fashion using a function driven design process and high quality technical fabrics.
The world does not need more design; it needs less. As designers we must wake up to this challenge every day if we wish to truly create objects worth creating. Honesty, experimentation, and a commitment to learning from history are our best tools.
One well considered object can take the place of many cheaply made ones. We think the traditional fashion system is flawed and that it is possible to create higher quality garments at better prices by rethinking traditional cycles of development, production and distribution.
Profit should never be the reason a company exists. Businesses need money the same way humans need water. It is essential to function, but the less we need to think about it the better off we are. A healthy organization creates value that extends far beyond money and into all points of its operation; from suppliers to employees and from customers into communities.
Outlier began with one particularly elusive value: an intense feeling of exhilaration and liberation that comes from riding in the city. With Outlier we want to take that feeling and bring it everywhere we travel.
Our garments are built to perform better every day. Our first product was a pair of pants designed around bike commuting. An item designed to extend the freedom of a cyclist into the broadest range of possibilities. We still make a version of those OG Pants but we rapidly evolved into something more dynamic, a company that makes innovative and good looking clothing to improve the way you move through this world.
With any luck we'll soon evolve even further, but regardless of where we end up we never could have done it without the support of an incredible network of customers, suppliers, and friends. More than anything our goal is to build Outlier into a company worthy of your respect. One step at a time we move into the future.
-Abe Burmeister & Tyler Clemens
Anii wearing Outlier's original garment, the OG Pants. (c.2008)
Outlier was born in the Spring of 2008, in Brooklyn, NY, when a barista named Jenni Bryant realized two of her regular customers needed to meet. Abe Burmeister had been experimenting with making a better pair of pants for his bike commute while Tyler Clemens had been doing the same thing with shirts. They quickly realized they were trying to solve nearly identical problems and in June of 2008 Outlier was incorporated.
The name itself dates back to 2007 and Abe's earlier attempts to turn his pants into reality. The black swan logo came naturally as it is symbolic of an outlier. Abe's pants were a bit further along than Tyler's shirts so they became Outlier's original garment, the OG Pants (pictured left). Between the two of them they shared just a years worth of experience in the clothing world; Abe had been an animator and graphic designer while Tyler had worked in media and a record store before a brief stint working with a shirtmaker. What they did have was New York City's Garment District, where they learned to make clothes the hard way.
In November of 2008, in the midst of a global economic catastrophe, Abe and Tyler publicly launched the OG Pants on their website and Outlier was in business. The first sale came from Australia, and Outlier has been online based ever since, shipping worldwide from Brooklyn. They continued experimenting, iterating, and refining; developing more products built around the idea of using world class technical fabrics to bring menswear (and womenswear!) traditions into the 21st century.
Outlier grew rapidly through 2009 and Tyler soon was able to quit his day job. By the end of the year they had their first full time employee, and by 2010 Abe was able to drop his remaining freelance gigs and join full time as well. In June Outlier moved their offices out of Tyler's living room and into a loft space on the edge of Williamsburg, Brooklyn. That studio is a lot more crowded now, but it remains a space where clothing is torn apart, reconsidered and iterated on in a continual pursuit of an impossible perfection.
Frequently Asked Questions
Our clothes are best understood by wearing them, so rest assured you can try our stuff on and see just how well it works for you. We stand behind our product and want you to be completely happy with it. If for any reason you are not satisfied, just send us an email and we'll work with you to make things right. For a return just fill out this form to get started.
We want you to try on and test our clothes freely without stress or worry. All items purchased on our site, unless clearly named "Experiment" or noted otherwise, can be returned for any reason for up to 45 days after purchase. Return shipping in the US is free, return shipping internationally unfortunately is not. Just make sure the items are clean! We reserve the right to reject returns that smell or are otherwise unsanitary.
Experimental items (all products where the name starts with "Experiment") involve much higher risk and have a tighter return policy. All experimental items purchased on our site can be returned for up to 15 days after purchase and are subject to a $20 per product restocking/sightseeing fee. Return shipping in the US is still free.
We want to make the return process as easy as possible for you. When sending the package to us, if you can include any information such as your full name, billing/shipping address, order number, or email address, it will help us locate your order and issue a refund as soon as possible.
If you are unsure about how a style will fit, or which size you should order, feel free to email us with any questions!
For international returns or exchanges, please fill out this form to get started. Feel free to send an email if you have any questions. If you're looking to get another item in exchange, we'll put it aside for you until the original order is sent back. You can send the return to:
87 Richardson Street, Suite 201
Brooklyn, NY 11211
Unfortunately we do not cover the shipping, return shipping or custom fees, but we do cover outbound international shipping for exchanges. Once the shipment is received back, we will email you to let you know the status.
We aim to process all returns as swiftly as possible. The goal is always to process it the day we receive it, but at times it may take up to a week. Once your return and refund has been processed, you'll receive an email notification confirming the refund. The money is taken from our account immediately, but it may take a few days for it show up on your credit card account. Each credit card company handles refunds differently so we can not give precise times on when you will get your money back. We'll give a refund for any returns up to 45 days from purchase.
We ship to just about anywhere in the world.
We ship to the US, Canada, Europe, Australia and Japan all the time and our ecommerce system is set up to take orders from nearly anywhere in the world. Please note that we do not ship to PO boxes Or APO/DPO addresses.
If you are encountering trouble from some reason in entering an order it might be because of an issue with our postal provider. If so please send us an email and we'll try to figure out how to best ship an order to you.
Please also note that customs clearance is different in every country and that you may be charged additional fees, tariffs and brokerage fees on top of the postage charges. These additional charges are your responsibility.
Shipping is included on all US domestic orders.
For international orders, shipping is $25. Please also be aware that you may be charged additional customs fees, taxes, tariffs, duties and brokerage fees in the country of delivery. These fees vary widely by country and are your responsibility.
All orders over $450 require signature confirmation at delivery.
We ship Monday through Friday (with the exception of major holidays) and we try to process all orders within 24 hours after receiving them, but we are a small company and in super busy times it may take slightly longer. We aim to get orders placed before 2pm EST out the same day.
Please note that we do not ship to PO boxes Or APO/DPO addresses.
All packages are shipped by UPS from Edison, NJ and depending on the shipping option you have chosen, your delivery will be one of the following:
UPS Ground - 1-5 business days
For precise expected UPS Ground delivery times please check UPS's website, the deliveries originate in zip code 11251.
For international orders all available UPS options will appear. They will usually arrive within a couple weeks, but occasionally might get held up in customs. Please allow for 1-2 weeks for delivery as delivery times vary greatly depending on how fast they clear customs. Items sent via UPS Saver or Expedited often will arrive in just a few days but this is not guaranteed. Once your order has been completed, you will receive an email confirmation with your UPS tracking number.
All orders over $450 require signature confirmation at delivery.
Email us for any additional shipping questions.
We do our best to restock products as fast as we can. If you would like to be notified when a particular product is back in stock, please visit the individual product page and click the "Notify me about restock events" link right below the purchase button.
We also recommend checking in Thursday around 4pm New York time. We do most small and casual restocks on Thursday evenings so what you're looking for may become available around then.
Outlier reserves the right to review, reverse and cancel any gift certificate transactions, particularly those deemed fraudulent or suspicious.
By using this website, you agree to the following terms and conditions of use ("Terms"). If you disagree with any of the Terms, you should immediately terminate use of this website. If you have any questions, please contact Outlier via the form found on this page. Outlier, Inc. ("Outlier") reserves the right to change these terms at any time.
"Outlier" is a registered trademark of Outlier Incorporated (registration numbers 3815696, 4894193).
OUTLIER TAILORED PERFORMANCE and the Outlier Swan Logo are registered trademarks of Outlier. Unless otherwise indicated, all other marks appearing on this website are trademarks of Outlier. All website materials and creative works displayed on this website are the proprietary and copyrighted property of Outlier.
Any user generated content uploaded to this website is non-confidential. Outlier shall have perpetual, worldwide, non-exclusive license to use such materials. Outlier may use such content in its promotional materials.
User may not upload any content that violates the rights of any third party, or content that is unlawful in any manner. User shall remain solely responsible for any liability incurred due to user generated content sent to this website.
If you believe that any material on this website infringes upon your intellectual property, or that any link on this website directs users to a website containing infringing material, please contact us via the form on this page. We will promptly investigate the matter and remove content where appropriate. Removal of such content shall not be construed as an admission of infringement.
Outlier does not sell products for purchase by children under 18 without parental consent. By using this website, you represent that you are at least 18 years old. Outlier is not responsible for any damages that may result from misrepresentation of age by a user of our website.
Prices are displayed in U.S. Dollars and may be changed without notice. Products displayed on this website are generally available for purchase directly through this website.
In no event shall Outlier or its officers, directors, shareholders or employees be liable for any direct, indirect, special or consequential damages, or any other damages of any kind, whether in an action in contract, tort (including negligence), or otherwise, arising out of or in any way connected to the use of this website.
Outlier shall not be liable for any lost profits, lost opportunity, indirect, special incidental, punitive or consequential damages resulting from the use of this site. Outlier's total liability to a user shall never exceed the amount that user has paid to Outlier for products purchased on this website.
User agrees to defend, indemnify and hold harmless Outlier, its employees, directors, contractors and agents from and against any third party claim, damages, costs and expenses (including attorneys' fees), arising from or related to use of this website.
User is granted a limited, nonexclusive right to link to this website, provided such link does not portray Outlier or any of its products or services in a misleading, derogatory or otherwise defamatory manner. This limited right may be revoked at any time. You may not use or utilize framing techniques to enclose any Outlier trademark, logo or other proprietary information. Outlier's intellectual property may not be used in meta tags or any other "hidden text." Outlier makes representation regarding, and accepts no responsibility for, the content of websites linking to this website. Outlier does not control the content of any other website linked from this website.
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
This document represents the entire agreement between the parties.
Prior lax enforcement of any provision of the Terms shall not be construed as a waiver of that provision.
The laws of the State of New York shall govern and construe these Terms, without giving effect to any conflict of laws provision to the contrary. User irrevocably consents to the venue of New York State Court, Kings County, or United States District Court for the Eastern District of New York.
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