State of Emergency Return Policy
New York City and New York State are both in states of emergency due to the current COVID-19 outbreak. We are currently operating in work-from-home mode and unfortunately can not accept or process any returns at this time. Our return window will be extended by the length of time that we remain in this situation. Standard items purchased after January 27, 2020 and Experiments purchased after February 27, 2020 will still be eligible for returns once we are capable of processing them again. Please check back here and on our social media channels found on this page for further updates as things progress.
Standard Return Policy (On pause during the current state of emergency)
We want you to try on and test our clothes freely without stress or worry. All items purchased on our site, unless clearly named “Experiment” or noted otherwise, can be returned for any reason for up to 45 days after purchase. Return shipping in the US is free, return shipping internationally unfortunately is not. Just make sure the items are clean! We reserve the right to reject returns that smell or are otherwise unsanitary.
Experimental items (all products where the name starts with “Experiment”) involve much higher risk and have a tighter return policy. All experimental items purchased on our site can be returned for up to 15 days after purchase and are subject to a $20 per product restocking/sightseeing fee. Return shipping in the US is still free.
Shipping & Mailing Address:
Brooklyn, NY 11211
OUTLIER AT OUTLIER DOT NYC
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We want to build the future of clothing.
Clothing should be liberating. What you put on in the morning should never restrict what you do with your day. We make garments that evolve around the boundaries of fashion using a function driven design process and high quality technical fabrics.
The world does not need more design; it needs less. As designers we must wake up to this challenge every day if we wish to truly create objects worth creating. Honesty, experimentation, and a commitment to learning from history are our best tools.
One well considered object can take the place of many cheaply made ones. We think the traditional fashion system is flawed and that it is possible to create higher quality garments at better prices by rethinking traditional cycles of development, production and distribution.
Profit should never be the reason a company exists. Businesses need money the same way humans need water. It is essential to function, but the less we need to think about it the better off we are. A healthy organization creates value that extends far beyond money and into all points of its operation; from suppliers to employees and from customers into communities.
Outlier began with one particularly elusive value: an intense feeling of exhilaration and liberation that comes from riding in the city. With Outlier we want to take that feeling and bring it everywhere we travel.
Our garments are built to perform better every day. Our first product was a pair of pants designed around bike commuting. An item designed to extend the freedom of a cyclist into the broadest range of possibilities. We still make a version of those OG Pants but we rapidly evolved into something more dynamic, a company that makes innovative and good looking clothing to improve the way you move through this world.
With any luck we'll soon evolve even further, but regardless of where we end up we never could have done it without the support of an incredible network of customers, suppliers, and friends. More than anything our goal is to build Outlier into a company worthy of your respect. One step at a time we move into the future.
-Abe Burmeister & Tyler Clemens
Anii wearing Outlier's original garment, the OG Pants. (c.2008)
Outlier was born in the Spring of 2008, in Brooklyn, NY, when a barista named Jenni Bryant realized two of her regular customers needed to meet. Abe Burmeister had been experimenting with making a better pair of pants for his bike commute while Tyler Clemens had been doing the same thing with shirts. They quickly realized they were trying to solve nearly identical problems and in June of 2008 Outlier was incorporated.
The name itself dates back to 2007 and Abe's earlier attempts to turn his pants into reality. The black swan logo came naturally as it is symbolic of an outlier. Abe's pants were a bit further along than Tyler's shirts so they became Outlier's original garment, the OG Pants (pictured left). Between the two of them they shared just a years worth of experience in the clothing world; Abe had been an animator and graphic designer while Tyler had worked in media and a record store before a brief stint working with a shirtmaker. What they did have was New York City's Garment District, where they learned to make clothes the hard way.
In November of 2008, in the midst of a global economic catastrophe, Abe and Tyler publicly launched the OG Pants on their website and Outlier was in business. The first sale came from Australia, and Outlier has been online based ever since, shipping worldwide from Brooklyn. They continued experimenting, iterating, and refining; developing more products built around the idea of using world class technical fabrics to bring menswear (and womenswear!) traditions into the 21st century.
Outlier grew rapidly through 2009 and Tyler soon was able to quit his day job. By the end of the year they had their first full time employee, and by 2010 Abe was able to drop his remaining freelance gigs and join full time as well. In June Outlier moved their offices out of Tyler's living room and into a loft space on the edge of Williamsburg, Brooklyn. That studio is a lot more crowded now, but it remains a space where clothing is torn apart, reconsidered and iterated on in a continual pursuit of an impossible perfection.
Frequently Asked Questions
Our clothes are best understood by wearing them, so rest assured you can try our stuff on and see just how well it works for you. We stand behind our product and want you to be completely happy with it. If for any reason you are not satisfied, just send us an email and we'll work with you to make things right. For a return just fill out this form to get started.
We want you to try on and test our clothes freely without stress or worry. All items purchased on our site, unless clearly named "Experiment" or noted otherwise, can be returned for any reason for up to 45 days after purchase. Return shipping in the US is free, return shipping internationally unfortunately is not. Just make sure the items are clean! We reserve the right to reject returns that smell or are otherwise unsanitary.
Experimental items (all products where the name starts with "Experiment") involve much higher risk and have a tighter return policy. All experimental items purchased on our site can be returned for up to 15 days after purchase and are subject to a $20 per product restocking/sightseeing fee. Return shipping in the US is still free.
We want to make the return process as easy as possible for you. When sending the package to us, if you can include any information such as your full name, billing/shipping address, order number, or email address, it will help us locate your order and issue a refund as soon as possible.
If you are unsure about how a style will fit, or which size you should order, feel free to email us with any questions!
For international returns or exchanges, please fill out this form to get started. Feel free to send an email if you have any questions. If you're looking to get another item in exchange, we'll put it aside for you until the original order is sent back. You can send the return to:
87 Richardson Street, Suite 201
Brooklyn, NY 11211
Unfortunately we do not cover the shipping, return shipping or custom fees, but we do cover outbound international shipping for exchanges. Once the shipment is received back, we will email you to let you know the status.
We aim to process all returns as swiftly as possible. The goal is always to process it the day we receive it, but at times it may take up to a week. Once your return and refund has been processed, you'll receive an email notification confirming the refund. The money is taken from our account immediately, but it may take a few days for it show up on your credit card account. Each credit card company handles refunds differently so we can not give precise times on when you will get your money back. We'll give a refund for any returns up to 45 days from purchase.
We ship to just about anywhere in the world.
We ship to the US, Canada, Europe, Australia and Japan all the time and our ecommerce system is set up to take orders from nearly anywhere in the world. Please note that we do not ship to PO boxes Or APO/DPO addresses.
If you are encountering trouble from some reason in entering an order it might be because of an issue with our postal provider. If so please send us an email and we'll try to figure out how to best ship an order to you.
Please also note that customs clearance is different in every country and that you may be charged additional fees, tariffs and brokerage fees on top of the postage charges. These additional charges are your responsibility.
Shipping is included on all US domestic orders.
For international orders, shipping is $25. Please also be aware that you may be charged additional customs fees, taxes, tariffs, duties and brokerage fees in the country of delivery. These fees vary widely by country and are your responsibility.
All orders over $450 require signature confirmation at delivery.
We ship Monday through Friday (with the exception of major holidays) and we try to process all orders within 24 hours after receiving them, but we are a small company and in super busy times it may take slightly longer. We aim to get orders placed before 2pm EST out the same day.
Please note that we do not ship to PO boxes Or APO/DPO addresses.
All packages are shipped by UPS from Edison, NJ and depending on the shipping option you have chosen, your delivery will be one of the following:
UPS Ground - 1-5 business days
For precise expected UPS Ground delivery times please check UPS's website, the deliveries originate in zip code 11251.
For international orders all available UPS options will appear. They will usually arrive within a couple weeks, but occasionally might get held up in customs. Please allow for 1-2 weeks for delivery as delivery times vary greatly depending on how fast they clear customs. Items sent via UPS Saver or Expedited often will arrive in just a few days but this is not guaranteed. Once your order has been completed, you will receive an email confirmation with your UPS tracking number.
All orders over $450 require signature confirmation at delivery.
Email us for any additional shipping questions.
We do our best to restock products as fast as we can. If you would like to be notified when a particular product is back in stock, please visit the individual product page and click the "Notify me about restock events" link right below the purchase button.
We also recommend checking in Thursday around 4pm New York time. We do most small and casual restocks on Thursday evenings so what you're looking for may become available around then.
Outlier reserves the right to review, reverse and cancel any gift certificate transactions, particularly those deemed fraudulent or suspicious.
We are looking for a detail oriented assistant designer to provide creative and practical support in all aspects of the design and development process. This person will play a critical role in turning design concepts into fully-realized, production-ready samples with a development history and timeline that is easily traceable and well-documented for internal reference among cross-functional teams. This position will report directly to the Design Director.
-Create and actively manage project bases for all apparel products across multiple virtual data management tools (AirTable, DropBox).
-Issue sample cut tickets and liaise with domestic factory/sample room managers to ensure timely delivery of samples.
-Translate physical apparel products into exceptionally thorough and accurate Bills of Materials (BOMs) to be shared with Procurement and Production teams.
-Take clear written and visual documentation of all fitting sessions, making revisions to product sketches and design packages as needed.
-Take and record measurements for all development samples.
-Attend all weekly design review meetings.
-Research into design themes, garment construction and color stories as directed.
-Sample labelling, organization, maintenance and archive upkeep.
-Pulling and re-filing of material headers and color references/swatches from internal libraries.
-Occasional prep and on-set assistance with e-commerce and editorial photoshoots.
-In the absence of a designer, assistant designer will act as key contact person for all apparel product knowledge.
-Strong verbal, written and visual communication skills. Organized communication is paramount.
-1-3 years fashion design experience preferred; strong life experience and portfolio required.
-Experience with domestic sampling and/or production highly preferred.
-Basic knowledge of pattern making and garment construction, fabric construction, trims.
-Highly competent in Adobe Illustrator.
-Must be comfortable switching between autonomous and collaborative modes of thinking; equally comfortable taking direction and working independently.
-Must be adaptable and self-motivated when presented with situations that do not have clearly defined, actionable next steps.
-A deep appreciation for, and curiosity of, materials and apparel is crucial.
-A balanced sense of urgency regarding the product development cycle.
-This job involves regular (often daily) travel between our Williamsburg studio and Garment District factories, sample and cutting rooms, and may include domestic and international travel as required.
This position is full time and on-site in NYC.
Please email email@example.com with your resume and details of your qualifications if you are interested. Applicants for this position must send digital portfolios as well.
Local Production Coordinator
We’re looking for someone to work on our local New City Garment District production.
This person must be detail oriented, a fast learner and clear communicator who favors simplicity over complexity. Experience in the New York Garment District is a big plus but equivalent life experience in similarly chaotic environments is good too.
-A passion for making garments
-Garment district or other apparel production experience
-Knowledge of garment specification and grading
-Ability to understand, read and work with garment patterns a plus
-An understanding of the production process from sampling and materials management through to quality control and finished production
-Production management BA or another relevant degree is a plus but not required
The job requires spending a lot of time in the New York Garment District and managing the flow of garments. Responsibilities revolve around all aspects of the garments we produce including sampling, organization and receiving of materials, monitoring production progress, communicating with factories and resolving issues, extreme levels of quality control, measuring and specing, packaging and local logistics.
If you have the relevant experience and are looking to learn more, please apply to firstname.lastname@example.org
All positions are full time and on-site in NYC only unless otherwise noted.
Please email email@example.com with your resume and details of your qualifications if you are interested. Applicants for design positions must submit digital portfolios as well. span>
By using this website, you agree to the following terms and conditions of use ("Terms"). If you disagree with any of the Terms, you should immediately terminate use of this website. If you have any questions, please contact Outlier via the form found on this page. Outlier, Inc. ("Outlier") reserves the right to change these terms at any time.
"Outlier" is a registered trademark of Outlier Incorporated (registration numbers 3815696, 4894193).
OUTLIER TAILORED PERFORMANCE and the Outlier Swan Logo are registered trademarks of Outlier. Unless otherwise indicated, all other marks appearing on this website are trademarks of Outlier. All website materials and creative works displayed on this website are the proprietary and copyrighted property of Outlier.
Any user generated content uploaded to this website is non-confidential. Outlier shall have perpetual, worldwide, non-exclusive license to use such materials. Outlier may use such content in its promotional materials.
User may not upload any content that violates the rights of any third party, or content that is unlawful in any manner. User shall remain solely responsible for any liability incurred due to user generated content sent to this website.
If you believe that any material on this website infringes upon your intellectual property, or that any link on this website directs users to a website containing infringing material, please contact us via the form on this page. We will promptly investigate the matter and remove content where appropriate. Removal of such content shall not be construed as an admission of infringement.
Outlier does not sell products for purchase by children under 18 without parental consent. By using this website, you represent that you are at least 18 years old. Outlier is not responsible for any damages that may result from misrepresentation of age by a user of our website.
Prices are displayed in U.S. Dollars and may be changed without notice. Products displayed on this website are generally available for purchase directly through this website.
In no event shall Outlier or its officers, directors, shareholders or employees be liable for any direct, indirect, special or consequential damages, or any other damages of any kind, whether in an action in contract, tort (including negligence), or otherwise, arising out of or in any way connected to the use of this website.
Outlier shall not be liable for any lost profits, lost opportunity, indirect, special incidental, punitive or consequential damages resulting from the use of this site. Outlier's total liability to a user shall never exceed the amount that user has paid to Outlier for products purchased on this website.
User agrees to defend, indemnify and hold harmless Outlier, its employees, directors, contractors and agents from and against any third party claim, damages, costs and expenses (including attorneys' fees), arising from or related to use of this website.
User is granted a limited, nonexclusive right to link to this website, provided such link does not portray Outlier or any of its products or services in a misleading, derogatory or otherwise defamatory manner. This limited right may be revoked at any time. You may not use or utilize framing techniques to enclose any Outlier trademark, logo or other proprietary information. Outlier's intellectual property may not be used in meta tags or any other "hidden text." Outlier makes representation regarding, and accepts no responsibility for, the content of websites linking to this website. Outlier does not control the content of any other website linked from this website.
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
This document represents the entire agreement between the parties.
Prior lax enforcement of any provision of the Terms shall not be construed as a waiver of that provision.
The laws of the State of New York shall govern and construe these Terms, without giving effect to any conflict of laws provision to the contrary. User irrevocably consents to the venue of New York State Court, Kings County, or United States District Court for the Eastern District of New York.
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